Chicago, IL — October 28, 2025: Strategic Solutions Network (SSN) announced the winners of the 2nd Annual Warranty Industry Awards at The 16th Annual Extended Warranty & Service Contract Innovations Conference at The Drake Hotel. Celebrating innovation, operational excellence, and customer impact, these awards spotlight the standout companies and leaders shaping the future of the warranty and service contract industry. Five winners emerged—one in each category—after a rigorous two-stage nomination and voting process led by the industry and guided by the SSN Awards Steering Committee.
Home Warranty of America (HWA) continues to redefine homeowner and real estate coverage. Its 13-month plans with zero waiting period and eco-conscious GreenPlus option empower agents and customers alike. — Award accepted by Jim Mostofi, CEO
PCMI's Claims Intelligence harnesses AI, analytics, and automation to revolutionize F&I claims management—reducing manual work and accelerating decision-making across the entire claims lifecycle. — Award accepted by Mark Nagelvoort, CEO
Costco continues to set the bar high by extending manufacturer warranties up to 2 years on major electronics and appliances, delivering unmatched post-purchase value and trust. — Award accepted on behalf of Costco by Eric Arnum, Publisher, Warranty Week; Member, Awards Steering Committee
With calls answered in under 8 seconds and claims paid within one day, Hendrick Autoguard & NationsGuard earned their Customer Service Institute of America Platinum Certification and boosted satisfaction by 7.6% in four years. — Award accepted by Matthew Jackson, Senior Manager - Product & Pricing
A 20-year veteran, Justin Thomas has led innovation and growth across top firms including AON, Assurant, and PayLink. His leadership at Endurance continues to inspire and elevate the entire industry. — Award accepted by Justin Thomas
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The warranty industry announces the 2nd Annual Best-of-Industry Awards! Strategic Solutions Network (SSN) opens nominations for the Warranty & Service Contract Industry Annual Awards on August 4, 2025. These are peer-nominated industry awards to recognize and showcase innovation and excellence in the warranty and extended warranty/service contract industries. All industry professionals invited to submit nominations. www.warrantyawards.org
The awards feature 5 categories with one winner per category. The awards will honor companies in each category with the exception of the "Warranty Industry Champion" award, which will recognize the most significant individual contributor to the industry.
Please visit:
www.warrantyawards.org
for detailed criteria for each category and to submit your
nomination. Deadline for nominations is
September 5, 2025.
The 2025 Award nominees will be announced the week of September 15,
2025. Voting for one of the top 3 finalists will opens September 22,
2025, and winners will be announced on October 28, 2025, at The 16th
Annual Extended Warranty & Service Contract Innovations, scheduled
for October 27-29, 2025, The Drake, Chicago, Illinois.
www.warrantyinnovations.com
The awards steering committee will oversee the voting process to
ensure fairness and transparency:
Warranty Warranty Innovation Awards are peer-nominated industry awards to recognize and showcase innovation and excellence in the warranty and extended warranty/service contract industries.
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