Ramsey Industries received the award for reimagining warranty coverage across its industrial equipment portfolio, including Auto Crane, Ramsey Winch, and Eskridge. Its innovative program offers an 18-month standard warranty, with the opportunity for customers to unlock an additional 18 months of coverage at no additional cost by registering their products online. By integrating enhanced protection with digital registration, personalized dashboards, and accessible warranty information, Ramsey is creating greater customer value and a more seamless ownership experience. Andrew Jones, Aftermarket Program Manager at Ramsey Industries, accepted the award.
Justin Thomas
Aftermarket Program Manager
Ramsey Industries
Kerper and Bowron was recognized for developing its patent-pending, data-driven methodology that replaces traditional aggregate earning curves with contract-level, month-by-month projections of expected claims, cancellations, and cash flows. Combining actuarial science, millions of data points, and proprietary algorithms, the Kerper Bowron Method offers service contract providers, reinsurers, and financial institutions greater visibility into risk, reserves, revenue recognition, and capital requirements, with the potential to transform service contract accounting and risk management.
John Kerper
Owner
Kerper and Bowron
(on left)
Lee M. Bowron
Owner
Kerper and Bowron
(on right)
Assurant earned recognition for delivering customer-focused warranty and protection solutions across complex, high-volume consumer ecosystems. By integrating technology, data, and service capabilities, the company enables more personalized support, streamlined claims experiences, and seamless protection throughout the customer lifecycle, extending the value of warranty and protection services well beyond traditional coverage.
Tyler Filliben
Assistant Vice President, Account Management
Assurant
accepts the award from Tim Meenan, The Warranty Industry Champion, 2024, and Managing
Partner, Meenan P.A.
Ford was honored for its proactive, data-driven approach to warranty quality and manufacturing improvement. Through daily engine teardowns, failure-mode testing, and AI-driven selection of production units for analysis, Ford identifies potential defects and emerging failure patterns before they reach customers. Early results showing declines in warranty claims and recall rates demonstrate how warranty intelligence can help strengthen manufacturing quality, improve reliability, and prevent problems at their source.
effrey Strickland, Executive Vice President and President, Global Automotive at Assurant, was named Warranty Industry Champion for his extensive leadership across the automotive, finance and insurance (F&I), and vehicle protection industries. With decades of experience spanning automotive retail, digital transformation, and service contracts, Strickland has helped advance innovative vehicle protection solutions and dealer strategies serving millions of vehicle owners. His strategic vision and industry influence have contributed to the continued evolution of vehicle protection and the broader warranty ecosystem.
Jeffrey Strickland
Executive Vice President and President, Global Automotive
Assurant
Publisher
General Counsel
Vice President
Executive Managing Director
Senior Vice President
Warranty Warranty Innovation Awards are peer-nominated industry awards to recognize and showcase innovation and excellence in the warranty and extended warranty/service contract industries.
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