The inaugural SSN Warranty Industry Awards were an unqualified success with a substantial portion of the industry coming together to celebrate the 2025 winners at The 16th Annual Extended Warranty & Service Contract Innovations, October 27-29, 2025, at The Drake, Chicago, IL.
Celebrating innovation, operational excellence, and customer impact, these awards spotlight the standout companies and leaders shaping the future of the warranty and service contract industry. Five winners emerged—one in each category—after a rigorous two-stage nomination and voting process led by the industry and guided by the SSN Awards Steering Committee.
🏅 Innovative Product Design — Home Warranty of America
Home Warranty of America (HWA) continues to redefine homeowner and real estate coverage. Its 13-month plans
with zero waiting period and eco-conscious GreenPlus option empower agents and customers alike.
Award accepted by Jim Mostofi, CEO
💡 Technology Innovation Leadership — PCMI
PCMI's Claims Intelligence harnesses AI, analytics, and automation to revolutionize F&I claims
management—reducing manual work and accelerating decision-making across the entire claims lifecycle.
Award accepted by Mark Nagelvoort, CEO
🌟 Customer Experience Excellence — Costco
Costco continues to set the bar high by extending manufacturer warranties up to 2 years on major electronics
and appliances, delivering unmatched post-purchase value and trust.
Award accepted on behalf of Costco by Eric Arnum, Publisher, Warranty Week; Member, Awards Steering
Committee
⚙️ Operational Performance & Administration — Hendrick Autoguard & NationsGuard
With calls answered in under 8 seconds and claims paid within one day, Hendrick Autoguard & NationsGuard
earned their Customer Service Institute of America Platinum Certification and boosted satisfaction by 7.6% in
four years. Award accepted by Matthew Jackson, Senior Manager - Product & Pricing
🏆 Warranty Industry Champion — Justin Thomas, CEO, Endurance Vehicle Services
A 20-year veteran, Justin Thomas has led innovation and growth across top firms including AON, Assurant, and
PayLink. His leadership at Endurance continues to inspire and elevate the entire industry.
Award accepted by Justin Thomas
Warranty Warranty Innovation Awards are peer-nominated industry awards to recognize and showcase innovation and excellence in the warranty and extended warranty/service contract industries.
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