Category 1: Innovative Product Design
  • Bolt Solutions & Choice Home Warranty - Transforming the device protection industry by distributing through home warranty and covering all phones in a household.
  • Dodge- Offering an extended warranty for performance vehicles that includes a day long visit to a performance driving center.
  • ProGuard Warranty - CAD Protection for agricultural vehicles that are currently unserved or underserved.
  • One80 Intermediaries -   AI Warranty that protects companies from unreliable AI models – a new category of coverage for increasingly emerging needs.
Category 2: Transformative Technology Innovation
  • Daimler Truck & Tavant - Integration of AI into the warranty system process to ease coding and data entry.
  • IRIS - A platform that allows manufacturers to bring service administration in house and use one system that connects to all aspects of the service process
  • Pfizer - Offering a warranty for their Beqvez Hemophilia drug
  • QMerit - EV Charger warranty support and maintenance
Category 3: Customer Experience Excellence
  • Apple - The AppleCare program has maintained excellent customer services since the introduction of the iPhone and has been exceptionally successful.
  • Marcone - Deploying Door Dash to offer same day delivery of parts for repairs.
  • FordDirect -   “The Shop” warranty processing platform streamlines the customer experience for dealers, and ultimately, for end customers. 
  • Guard Home Warranty – Created a program where the homeowner gets to select their own contractor.
Category 4: Operational Performance & Administrative Excellence
    These companies had the most efficient and effective claims handling processes  
  • Woodward, Inc.
  • Daktronics Inc.
  • Brunswick Corporation
Category 5: “Warranty Industry Champion” – to recognize one individual who, in the eyes of their peers, contributed the most to the Warranty/Service Contract industry.
Lansdon Robbins, Founder & Chairman, Armadillo

Lansdon is currently the Founder and Chairman of Armadillo, a position they have held since March 2021. Prior to this, they served as the Principal at Simply Waste. Lansdon was also the Co-Founder and Chairman of PetFirst Healthcare. During their time at AIG from 2012 to 2015, they held the role of Vice Chairman and Senior Vice President - Strategy. Before that, Lansdon founded and served as the Chairman and CEO of Service Net. Lansdon also served as the President of ACCENT Marketing.


Tim Meenan, Managing Partner, Meenan, P.A.

Tim’s practice focuses on regulatory law before numerous state agencies, with an emphasis on insurance company regulation.  Tim has helped vehicle service contract, home service contract, and consumer goods service contract companies become licensed and compliant to offer service contracts nationwide.  He has assisted specialty insurers and other regulated entities with obtaining licensure. As General Counsel for several insurer trade associations, Tim has worked on regulatory and legislative matters affecting the insurance, home warranty, and consumer goods, home, and vehicle service contract industries in Florida and nationally. 


Jim Mostofi, CEO, Rely Home

Jim brings a wealth of expertise to this role, having served in a number of senior leadership capacities over the past 17 years at American International Group (AIG) and Service Net Holdings. His capabilities include extensive Warranty and Insurance industry experience, strong financial acumen, and experience operating in regulated markets in the US.

Voting is Now Closed for the 2024 Awards

Steering Committee

The 2024 Warranty Innovation Awards will be supervised by the following distinguished steering committee:

Eric Arnum

Publisher

WARRANTY WEEK

Travis Moore

General Counsel

Service Contract Industry Council (SCIC)

Roz Applebaum

Vice President

Warranty Innovations Conferences

Dan Tafel

Chief Development Officer

Ironwood Warranty Group

Gregory Myers

Executive Managing Director

Brown & Brown

Paul Swenson

Senior Vice President

Domestic and General

PRESS RELEASE

SSN ANNOUNCES BEST OF WARRANTY & SERVICE CONTRACT INDUSTRY AWARDS

(Chicago, Illinois, April 15, 2024) - The warranty industry announces annual best-of-industry awards! Strategic Solutions Network (SSN) launches the inaugural SSN Warranty Industry Annual Awards for 2024. These awards are peer-nominated industry awards to recognize and showcase innovation and excellence in the warranty and extended warranty/service contract industries.

The inaugural 2024 awards features 5 awards categories with one winner per category. The awards will honor corporate entities with the exception of the "Warranty Industry Champion" award, which will recognize the most significant individual contributor to the industry.

AWARD CATEGORIES
  1. Innovative Product Design
  2. Transformative Technology Innovation Leadership
  3. Customer Experience Excellence
  4. Operational Performance & Administrative Excellence
  5. Warranty Industry Champion

Please visit: www.warrantyawards.org for detailed criteria for each category and to submit your vote. Deadline for nominations is July 15, 2024
The 2024 Award nominees will be announced by end-August 2024, and winners will be announced on the first day of the 15th Annual Extended Warranty and Service Contracts Innovations conference, scheduled for September 23-25, 2024, at the Palmer House Hilton, Chicago, Illinois.
The awards steering committee will oversee the voting process to ensure fairness and transparency:

  • Eric Arnum, Publisher, Warranty Week
  • Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
  • Roz Applebaum, Vice President, Warranty Innovations Conferences, SSN
Please visit: www.warrantyawards.org for detailed criteria for each category and to submit your vote. Deadline for nominations is July 15, 2024
Strategic Solutions Network (SSN) is also the producer of highly acclaimed industry-wide events including:
  • The 15th Annual Extended Warranty & Service Contract Innovations, September 23-25, 2024, Palmer House Hilton, Chicago, Illinois. www.warrantyinnovations.com
  • The 3rd Annual Warranty & Service Contracts for Vehicle, Home, Smart Products & Consumer Goods, scheduled for Spring, 2025 www.globalwarrantyinnovations.com
For more information, contact: Roz Applebaum at [email protected].

INAUGURAL WARRANTY INDUSTRY INNOVATION AWARDS NOMINEES ANNOUNCED

Chicago, Illinois, August 13, 2024 - Strategic Solutions Network (SSN), organizers of leading warranty industry conferences, announce the final shortlisted nominees for the 2024 Warranty Innovation Awards. Winners will be announced at the 15th Annual Extended Warranty & Service Contract Innovations conference on September 24, 2024, at the Palmer House Hilton in Chicago.

These awards are peer-nominated industry awards to recognize and showcase innovation and excellence in the warranty and extended warranty/service contract industries.

With the assistance of the Awards Steering Committee comprising experienced leaders in warranty, the following are the shortlisted nominees for the 2024 Warranty Innovation Awards.

The industry will now vote on one winner per category on the awards website www.warrantyawards.org. Voting deadline is August 30, 2024 .

AWARD CATEGORIES
  1. Innovative Product Design
    • Bolt Solutions & Choice Home Warranty
    • Transforming the device protection industry by distributing through home warranty and covering all phones in a household.

    • Dodge
    • Offering an extended warranty for performance vehicles that includes a day long visit to a performance driving center.

    • ProGuard Warranty
    • CAD Protection for agricultural vehicles that are currently unserved or underserved.

    • One80 Intermediaries
    • AI Warranty that protects companies from unreliable AI models – a new category of coverage for increasingly emerging needs.

  2. Transformative Technology Innovation
    • Daimler Truck & Tavant
    • Integration of AI into the warranty system process to ease coding and data entry.

    • NSA IRIS
    • A platform that allows manufacturers to bring service administration in house and use one system that connects to all aspects of the service process.

    • Pfizer
    • Offering a warranty for their Beqvez Hemophilia drug.

    • QMerit
    • EV Charger warranty support and maintenance.

  3. Customer Experience Excellence
    • Apple
    • The AppleCare program has maintained excellent customer services since the introduction of the iPhone and has been exceptionally successful.

    • Marcone
    • Deploying DoorDash to offer same day delivery of parts for repairs.

    • FordDirect
    • "The Shop" warranty processing platform streamlines the customer experience for dealers, and ultimately, for end customers.

    • Guard Home Warranty
    • Created a program where the homeowner gets to select their own contractor.

  4. Operational Performance & Administrative Excellence
  5. The following Companies have had the most significant reductions in their claims and accrual rates from 2022 to 2023.

    • Woodward, Inc
    • Daktronics, Inc
    • Brunswick Corporation
  6. Warranty Industry Champion
  7. To recognize one individual who, in the eyes of their peers, contributed the most to the Warranty/Service Contract industry.

    • Lansdon Robbins, Founder & Chairman, Armadillo
    • Lansdon is currently the Founder and Chairman of Armadillo, a position they have held since March 2021. Prior to this, they served as the Principal at Simply Waste. Lansdon was also the Co-Founder and Chairman of PetFirst Healthcare. During their time at AIG from 2012 to 2015, they held the role of Vice Chairman and Senior Vice President - Strategy. Before that, Lansdon founded and served as the Chairman and CEO of Service Net. Lansdon also served as the President of ACCENT Marketing.

    • Tim Meenan, Managing Partner, Meenan, P.A.
    • Tim's practice focuses on regulatory law before numerous state agencies, with an emphasis on insurance company regulation. Tim has helped vehicle service contract, home service contract, and consumer goods service contract companies become licensed and compliant to offer service contracts nationwide. He has assisted specialty insurers and other regulated entities with obtaining licensure. As General Counsel for several insurer trade associations, Tim has worked on regulatory and legislative matters affecting the insurance, home warranty, and consumer goods, home, and vehicle service contract industries in Florida and nationally.

    • Jim Mostofi, CEO, Rely Home
    • Jim brings a wealth of expertise to this role, having served in a number of senior leadership capacities over the past 17 years at American International Group (AIG) and Service Net Holdings. His capabilities include extensive Warranty and Insurance industry experience, strong financial acumen, and experience operating in regulated markets in the US.

The voting deadline is August 30, 2024. To vote, visit www.warrantyawards.org/vote.php.

The 2024 Warranty Award winners will be announced on the first day of the 15th Annual Extended Warranty and Service Contracts Innovations conference, scheduled for September 24-25, 2024, at the Palmer House Hilton, Chicago, Illinois.

The awards steering committee will oversee the voting process to ensure fairness and transparency:

  • Eric Arnum, Publisher, Warranty Week
  • Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
  • Dan Tafel, Chief Development Officer, Ironwood Warranty Group
  • Gregory Myers, Executive Managing Director, Brown & Brown
  • Paul Swenson, Senior Vice President, Domestic & General
  • Roz Applebaum, Vice President, Warranty Innovations Conferences, SSN
Please visit www.warrantyawards.org for more detailed information and to submit your nominees. To vote, visit www.warrantyawards.org/vote.php . Deadline for voting is August 30, 2024.

Strategic Solutions Network (SSN) is also the producer of highly acclaimed industry-wide events including:

  • The 15th Annual Extended Warranty & Service Contract Innovations, September 24-25, 2024, Palmer House Hilton, Chicago, Illinois. www.warrantyinnovations.com
  • The 3rd Annual Warranty & Service Contracts for Vehicle, Home, Smart Products & Consumer Goods, scheduled for Spring, 2025. www.globalwarrantyinnovations.com
For more information, contact: Roz Applebaum at [email protected].

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