Designed to recognize the company that has developed the most innovative product (be it an insurance product, a technology product or service) that truly made a difference in the warranty/service contract landscape in 2023
Which company developed the most innovative, technology-driven process that made the most positive market impact? This category is differentiated from Category I by being designed for a process, as opposed to a product. Qualifying processes could include customer-facing processes, industry-facing processes or any other process that transformed the warranty landscape in 2023
Who delivered the best customer experience in 2023? Which companies have garnered the best reputation for customer-centric activities in the warranty industry?
This is an award for back-office excellence. Which companies streamlined their back-office processes to deliver excellent service while maximizing ROI? The award is designed to highlight how far-thinking companies can focus on back-office excellence to drive positive perception and profit.
This is a truly peer-nominated award to recognize one individual who, in the eyes of their peers, contributed the most to the Warranty/Service Contract industry in 2023. This individual could be a head of a company, a Team Leader, a consultant, or a solutions provider, but they must have clearly articulated (when you are submitting your nomination) criteria for their nomination.
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